I have not received the money for my refund.
Keep in mind that the refund times vary depending on the payment method. If you have paid with Paypal, the money should be back in your Paypal account that same night. If you paid with credit card, it depends if it's debit or credit, but the refund should take between 3 to 5 working days. If you paid with bank transfer, we need your bank details to refund the money back to your account, so please make sure you answer to the email where we ask you for your bank details, providing us with them.
If you feel like enough time has gone by and you still don't have a refund, please let us know.