I have not received the money for my refund.

Keep in mind that the refund times vary depending on the payment method. If you have paid with Paypal, the money should be back in your Paypal account that same night. If you paid with credit card, the refund should take between 3 to 5 working days. If you paid with bank transfer, we need your bank details to refund the money back to your account, so please make sure you answer to the email where we ask you for your bank details, providing us with them. If the payment method was with Klarna, we will cancel the invoice with them so you don't receive any reminders.

If you feel like enough time has gone by and you still don't have a refund, please let us know.
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